Returns & Exchanges
At SWISSGEAR, we stand by the quality of our products and offer a 30-day return window for items in their original, unused condition with all tags attached. If you are not completely satisfied with your purchase, our streamlined process ensures a quick and efficient resolution.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.
Print Your Label
Once your request is submitted, download and print the prepaid shipping label provided via email and securely attach it to your original packaging.
Ship the Package
Drop off your package at any authorized carrier location, ensuring it is scanned by the agent to activate tracking for your return shipment.
Receive Your Refund
After our warehouse team inspects the returned gear, a refund will be issued to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing